1. Digital Wallet / Coins / Points

• Payments for wallet recharge, coins, points, or digital subscriptions are non-refundable once the transaction is successful.

• These services are delivered instantly, so returns or cancellations are not applicable.

Exceptions (allowed under payment gateway rules):

• Double payment by mistake

• Amount deducted but payment failed (technical error)

In such cases, users can contact support and the issue will be resolved within 2–7 working days.

2. Marketplace Physical Products

• Wauku does not sell or ship physical products.
  All physical items are sold by individual sellers.

• Refunds, returns, and cancellations depend entirely on the seller’s own policy.

• If an item is:

  • not delivered

  • damaged

  • defective

  • or incorrect
    buyers can open a dispute and Wauku will assist in communication between buyer and seller.

3. Marketplace Digital Products

• Digital products are usually non-refundable, because they cannot be returned once downloaded or accessed.

• A refund may be given only if the seller allows it based on their own policy.

4. Order Cancellation

• Buyers may cancel an order before the seller starts processing or shipping.

• If the seller cancels the order before it is dispatched, the refund will be issued within 2–7 working days to the original payment method.

5. Wauku’s Role

• Wauku is a social platform and marketplace facilitator.

• We enable payments but do not manage:

  • shipping

  • packaging

  • product quality

  • returns

  • or refunds

• Wauku provides dispute assistance to ensure safe transactions between buyers and sellers.